the thing i am scared of most is happening

when ed zander first came to be motorola's CEO, he started by doing a lot of homework. he looked around, met with people, and contacted a whole bunch of customers. he then started making BIG changes. this has always fascinated me. New CEO's always make changes to prove their worth, but how do these new CEO's become great CEO's? They don't get complacent. They keep doing more homework and keep changing things in an effort to continue to improve.

I feel I am falling into a trap. Lately, I've been so caught up in day-to-day crap that I feel like i've forgotten the important things. I'm cruising on auto-pilot. I am no longer focused on getting better. I'm focused on simply getting by. this is NOT acceptable and must change. right now. tomorrow is a new day and I promise I will do two things better.
Improve my staff: I will challenge my staff to delight one customer over the course of the next week.
Improve my store: I will research, create and/or invest in some sort of advertising for the store.

thanks to timmy for digging up this old post and reminding me of what is really important.

the break up

i just received an email from one of my employees stating that she wishes to resign. having read this email it sounds like i just got dumped. "you're a really great person but..." and "it's not you, it's me." duh..wha?!? maybe i got lost somewhere in the how-to-be-a-boss manual but i seem to remember that resignations were short, to the point, and professional. the fact that she used the "it's not you" line is what fascinates me the most. We all know what the real meaning of that statement is but I can't say that it bothers me. I know that I try to be the best boss that I can be and if that isn't good enough, well, i guess that's just how it goes.

holy crap has it been a long week already. come on easter...just a few more days until i can sleep again.

unexpected workout

tomorrow i have an appointment for my car. the warranty is very very close to running out and there is something with the cooling system that i want to have the experts take a look at before i have to pay for it. Up until about 30 minutes ago, I was supposed to have the day off so that I could take care of this. Needless to say, I no longer have the day off. It's exactly 22.9 miles door-to-door. My self inflicted training schedule states that I am to go for a 25 mile bike ride. I guess it's going to be double. I do not look forward to how funny I will be walking...damn racing seats.